Hiring is required and occasionally painful. It can also be great when you design for signal, fairness, and an actually human experience.
Here’s how I approach it.
Candidate experience matters
I want every candidate to feel respected, even if the answer is no.
As I said on the podcast:
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“If you talk to me [and we don't move forward with your candidacy], you're getting a customized rejection.”
And Emma’s north star is the same:
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“My favorite part is making sure that every candidate walks away having had a good experience, even if they absolutely bombed that interview.”
That bar forces discipline: clear rubrics, timely responses, and feedback that’s specific.
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