As managers we often find ourselves in less-than-desirable situations. Something broke. An employee is not performing to expectations. You have to make a judgment call that is going to make some happy and disappoint others. (Or hey, even disappoint everyone.)
This was the theme of last week, which is why I’m a week late sending this newsletter. As I navigated some difficult conversations, I found myself having to choose my words carefully. Why? Because we as managers need to be mindful about apologizing for things that are outside of our control.
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